| The ticket for a tour entitles the holder the transportation, hotel, meals, entrance fees and the services of a guide. Extras are not included.Reservations : requests will only be accepted if made 72 hours prior to service date. Reservations will be guaranted after payment received. For bank transfers, it’s necessary to send bank receipt until 72 hours prior to service date.
Cancellations : until 72 hours before departure – no cancellation fee. After this deadline there’s no refund.
Cancellation fees (circuits): 24 hours before departure – 10 %. After that the refund is not granted. Children under 4 years of age are carried free (all extras to be paid by the adult in charge), between 5 and 10 years of age will pay 50% of the normal price.
Insurance required by Portuguese Law.
Cancellation fees (atractions) : except where noted in each service, bookings are not refundable from 24 hours prior to booked date, in the services this is required.
It’s compulsory the reservation and the confirmation of the tour operator. All tours are subject to alteration without notice. If the numbers of participant’s falls bellow 7 passengers the tour operator reserves the right to use minibuses or private car. National Monuments closed on public holidays. Luggage is carried at clients’ risk, these being advised to watch the loading and unloading of their belongings.
Complaints: This will only be accepted in writing after notifying the agency where the reservation and payment were done within the limit of 15 days after the service has been rendered. Complains can only be accepted after details have been communicated to the respective suppliers (hotels, guides, local agents, etc.) during the trip or stay the respective documents to confirm the incident. |
